We want you to be thrilled with your new order. However, if you need to return an item, we're here to help.

  • You have 14 calendar days to return an item from the date you received it.
  • Free returns for orders over €100 (US $115) for limited time only. For all other orders return shipping expenses are customer's responsibility. The offer is valid for orders made after 19 October 2020.
  • Items must be returned unworn, undamaged and unused.
  • Please ensure that the item you're returning is repackaged with all tags attached and the original packaging included.
  • Damaged items or original packaging are ineligible for return.


  1. Send us an e mail at customer@enibbana.com, or submit  a request via our contact us web form.
  2. Include your order number in the subject field. 
  3. You will receive a confirmation email with further instructions on how to complete the return, within 1-2 business days. 
  • Once we receive and inspect your item, a refund is initiated immediately.
  • The refund will be sent to the card-issuing bank or PayPal within 1-3 business days of receipt of the returned item.
  • Please contact the your bank with questions about when the credit will be posted to your account.
  • We'll keep you updated every step of the way.


We hope you enjoy your shopping experience. For any additional questions or concerns, please contact us.