Returns & Refunds

RETURN POLICY

You have 14 calendar days to return an item from the date you received it.
Items must be returned unworn, undamaged and unused.
Please ensure that the item you're returning is repackaged with all tags attached and the original packaging included.
Damaged items or original packaging are ineligible for return.
We accept only returns made by DHL Express Delivery.
A return shipping fee is deducted from your refund based on your location:

HOW TO RETURN AN ITEM

There are two possibilities to return your items.

Option 1 (preferred return process)

Log in to your account:
1. In the "Email" field, enter your email address, and then click "Continue".
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
Click the order that you want to submit the return for.
If your order has more than one item, then select the items that you want to return.
Select a return reason and add a note for the store.
Click "Submit request".

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label.
Contact DHL and arrange a convenient date and time in the next 3 business days for pickup of the package.

Option 2

Send us an e mail at customer@enibbana.com, or submit a request via our contact us web form.
Include your order number in the subject field
Confirm your original delivery address.
Indicate which item(s) you wish to return.
Indicate the reason for returning the item.
You will receive an email with a return label and further instructions on how to complete the return, within 1-2 business days.
Once you receive the return label you have to contact DHL and arrange a convenient date and time in the next 3 business days for pickup of the package.

REFUNDS

Once we receive and inspect your item, a refund is initiated within 1-3 business days. The return shipping fee is deducted from your refund.
The refund will be sent to the card-issuing bank or PayPal.
Please contact your bank with questions about when the credit will be posted to your account in case it is not credited after 10 days.
We'll keep you updated every step of the way.
Shipping is non-refundable.
By using the provided return waybill you consent to the deduction of the shipping cost from your refund.